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Savannah Martin

Live webinar with Product Manager, Ryan Murphy, and Senior XM Consultant Nicole Martin to learn about expanding your QM program to focus on both CX and EX, evaluating representatives cognitive load, and elevating your contact center agents experience.

www.qualtrics.com

[Webinar] Guardians of your organization: Quality management for employee experience

Contact center representatives are a company's frontline agents, juggling everything from troubleshooting complicated support issues, to empathizing with customers frustrated with a purchase or service. At a time when organizations are managing agent burnout and turnover, contact centers are under more pressure than ever to foster a meaningful employee experience that not only builds a deeper, trusted relationship with your agents, but with your customers as well.

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